Zaynoora ("we", "our", "us") operates a multi-vendor salon booking platform available via mobile application and website. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.
1. Information We Collect
We collect only the minimum necessary information:
a. Personal Information
- Phone number
b. Booking Information
- Selected salon/vendor
- Services booked (e.g., haircut, facial, etc.)
- Appointment date and time
c. Payment Information
Payments are processed securely through Razorpay. We do not store your card or banking details.
d. Location Data
- We collect your GPS location only to show nearby salons and improve service availability.
2. How We Use Your Information
We use your data to:
- Provide and manage bookings
- Connect users with salon vendors
- Process payments securely
- Show nearby salons using GPS location
- Send booking confirmations and updates via phone
3. Sharing of Information
We may share your information with:
a. Salon Vendors
- To fulfill your booking and provide services
b. Payment Gateway (Razorpay)
- To securely process transactions
c. Service Providers
- For hosting and essential app operations
We do not sell or rent your personal data to third parties.
4. Data Security
We take reasonable measures to protect your information, including:
- Secure servers
- Encrypted communication (HTTPS)
- Restricted access to user data
However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your data:
- As long as your account is active
- As required for legal and operational purposes
You can request deletion of your account at any time.
6. Your Rights
You have the right to:
- Request access to your data
- Request deletion of your account
To make a request, contact us at: support@zaynoora.com
7. Third-Party Services
Our platform uses third-party services such as:
- Razorpay (for payment processing)
These services operate under their own privacy policies.
8. Children's Privacy
Zaynoora is not intended for users under the age of 13, and we do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- Email: support@zaynoora.com
- Company Name: Zaynoora
11. Consent
By using Zaynoora, you agree to this Privacy Policy.